Listen to the Leadership in a (permanent) crisis podcast by Harvard Business Idea Case (please click here for a written transcript of the podcast). Think about a recent crisis. Here are some examples:
- BP oil spill in the gulf
- Toyota’s quality and safety concerns
- The decline and fall of large financial institutions
- The H1N1 (swine flu) scare
- The 2009 shooting rampage at Fort Hood Army base.
Discuss how you think leaders handled the crisis in terms of communication. What techniques were effective and why? What techniques did not work well? Why? Your initial post must contain a minimum of 250-300 words